iBank FAQs

 

Mobile Site FAQs

How much does this service cost?

There is currently no charge associated with the service. However, there may be charges associated with text messaging and data usage on your mobile device. Check with your wireless provider for more information.

Is it secure?

Yes, the mobile banking service utilizes best practices from online banking, such as HTTPS, 128-bit SSL encryption, PIN, or password access and application time-out when your mobile device is not in use. Only the mobile devices that you personally enroll in the service can access your accounts. In addition, no account data is ever stored on your mobile device. And in the event your mobile device is lost or stolen, the service can be immediately disabled by either going online to the Mobile Banking enrollment website or calling us.

Which wireless carriers are supported?

We support all the popular US wireless phone carriers, including AT&T, Sprint, T-Mobile, and Verizon. If your carrier is not listed when you enroll, select ‘Other’ and try the Mobile Web option, or check back later, as new carriers will be added over time.

Do I need a text message or data plan?

Yes, a text messaging and/or data plan is typically needed, as data usage can become expensive without them. Please check with your wireless carrier for more information.

I’m not enrolled for online banking. Can I still use this?

You must first enable your bank account(s) for online banking before using mobile.

What is Activation?

Activation is a one-time process that helps ensure your security. There are two methods for enrollment: Activation Code and Device Enrollment. •Activation Code - After you enroll a device, you will receive an activation code which will be required to begin using Text or Mobile Banking on your device. We recommend you print your activation code and installation instructions for easy reference during installation. •Device Enrollment-Device enrollment allows the user to register for Mobile Banking using their mobile device, instead of a personal computer. This added convenience means that users may register their device while on-the-go. Note: Text Banking enrollment requires following the Activation Code method.

What is iBank with BOL?

iBank with BOL gives you access to your accounts from your mobile web browser or a downloadable mobile banking application, depending on your preference and your phone capabilities. Both options allow you to: view account balances, search recent account activity, transfer funds, and find nearest ATM or branch locations.

How do I access Mobile Banking on my phone’s browser?

After successful activation, your phone will receive a text message with your Mobile Banking URL. You can visit the site at any time at http://m.bankoflexington.net

How do I sign up for Mobile Banking?

You may enroll in Mobile Banking using one of two methods: Activation Code and Device Enrollment. •Activation Code - Sign in to Online Banking on your computer and choose the Mobile Banking option. Enroll your mobile device and follow the activation instructions. •Device Enrollment- Your User ID, password and mobile telephone number will be used to enroll you in Mobile Banking. If you are not enrolled in Online Banking, please proceed to Bank of Lexington's website to register for Online Banking first .

I activated Mobile Banking on my phone’s browser. Why am I being asked to activate again?

At the time of activation, a "cookie" is stored on your device which allows the Mobile Banking system to remember that you activated. The cookie is only visible by the Mobile Banking system and does not contain personal information. Some devices may require you to enable cookies or periodically erase them, requiring reactivation. If you are experiencing this issue, check your settings to ensure that cookies are enabled. If cookies are enabled and the issue persists, please contact your mobile network carrier for cookie support information on your device. If you would like to reactivate and text banking is enabled on your device, text R or RECOVER to 79022. However, you may be asked to enroll again due to issues with cookies.

How do I optimize my mobile web experience?

Ensure your phone’s browser has cookies enabled. In addition, enable stylesheets for the best viewing experience.

How do I navigate Mobile Banking links with my phone’s browser?

There are two easy ways to navigate links. You can either click on the link or enter the associated “accelerator key” number. Just type the number to quickly navigate to the link’s destination. Accelerator key numbers appear next to many, but not all of the content links.

Is iBank with BOL supported on my phone?

iBank with BOL is supported on most all phones with a mobile web browser that supports cookies. In addition, the downloadable application (available from the Mobile Banking site on your phone — http://m.bankoflexington.net) is supported on most devices.

How do I install the downloadable application?

  • For iPhone or iPad: +Navigate the App Store  +Search for Bank of Lexington  +Select "Install" to download application

  • For Android:  +Navigate to the Google Play Store  +Search for Bank of Lexington  +Select "Install" to download application 

  • For Kindle Fire:  +Navigate to the Amazon Appstore and select Kindle Fire Apps  +Search for Bank of Lexington  +Select "Install" to download application

     

What is iBank with BOL Text Banking?

Text banking gives you access to your accounts via text (SMS) messages on your phone. It’s a fast, easy way to look up account balances or recent account history by sending a text command to a shortcode (79022).

Can I use both Text Banking and Mobile Banking on my phone?

Yes, you can use both options from the same phone. To do so you will need to activate each option on your phone prior to use.

Is Text Banking supported on my phone?

Text Banking will work on any text message (SMS) capable phone from one of our supported carriers.

Will I receive unsolicited text messages?

No. You will only receive messages when you specifically request them with one of the Text Banking commands or if you subscribe to Mobile Alerts.

What are the Text Banking commands?

 

FUNCTION COMMAND DESCRIPTION
Balance B Summary of available balances for all accounts
History H Summary of recent transactions per account
Transfer T Perform transfers between eligible accounts
Command C List of available Text Banking commands
Help HE Help content for Text Banking
Login L Receive a URL for the Bank of Lexington Mobile Browser website
Recover R Receive a URL and new activation code for the Bank of Lexington Mobile Browser web site
Stop S De-activate all Bank of Lexington text services

I enrolled my phone number but did not receive a text message. What should I do?

Typically you should receive a text message within a few minutes after enrolling, however sometimes mobile carriers experience delays which slow down text message delivery. While waiting, make sure you phone has wireless signal. In addition, be sure you entered the correct phone number on the enrollment site. If you still do not receive it, contact your wireless carrier to be sure text messaging is enabled on your phone.

I received an activation code but never used it. What do I do now?

Activation codes expire after a specific period of time (24 hours). If you need a new one, return to the Mobile Banking enrollment site (called the Mobile Banking Center) and request a new activation code.

What happens if I get a new phone or change phone numbers?

If you get a new phone or change phone numbers, be sure to return to Mobile Banking website via your PC and update your phone profile in the Mobile Banking Center. We recommend removing your old phone and re-enrolling your new phone.

Can I use Mobile Banking or Text Banking on more than one phone?

Yes. Visit the Mobile Banking Center and simply enroll (and then activate) another phone number.

I activated Mobile Banking on my phone’s browser. Why am I being asked to activate again?

At the time of activation on your phone’s browser, a cookie is generated which always tells the Mobile Banking system that you activated (thus allowing you to proceed to the sign on screen). However, some mobile phones will periodically erase all cookies, requiring you to reactivate.

What if my device is lost or stolen?

If you are concerned about misuse of your phone, contact your mobile service provider immediately to stop all wireless service. Additionally, sign on to online banking and disable or remove your phone.